Technical Support

STO: Anterior Cruciate Ligament Reconstruction

Error: wnaspi32.dll file is missing

This error occurs mainly on Windows XP, due to the fact that the XP install do not include ASPI layer files. Please contact us and we will provide you a copy of the file along with directions. 800-626-6726 ext. 4112 or support@aaos.org

Error: DVD is in the drive, nothing happens on the screen

This problem occurs on Windows XP systems only. Until XP, most PC manufacturers bundled WinDVD, an award winning DVD player software with their computers. With Windows XP, Microsoft wants Windows Media Player to play your DVDs. Windows Media Player support for DVD playback is dependent upon the presence of a supported decoder which you may need to purchase for about $15. The software decoders are available from several vendors.

See Microsoft's Windows XP website to learn more.

After you have downloaded and installed the decoder please do the following:

• Reboot the system and put the ACL DVD should be in the drive
• Double click on My Computer and then Right click once with your mouse on the DVD drive
• When the pop up menu appears click Play instead of AutoPlay
• Windows Media player will open, the movies should play

If you would like assistance with the downloading steps and installation please call us at 800-626-6726 ext. 4112